Return & Refund Policy
Your safety is our priority. If you need to return an item, please review our strict guidelines below to ensure your return is processed efficiently.
- Return Eligibility: You may return unused, unworn gear in its original packaging, including all tags and manuals, within 7 days of delivery.
- Safety-Critical Items: For safety reasons, helmets and other protective gear must be in pristine, “as-new” condition. Items that have been dropped, scratched, or show any signs of wear are not eligible for return, as their structural integrity cannot be guaranteed.
- Damaged or Incorrect Orders: If you receive an item that is defective or incorrect, please notify us within 48 hours of delivery. We require clear photographic evidence of the item and the packaging. Upon verification, we will arrange for a replacement or a full refund.
- Refund Process: Once your return is received and inspected to ensure it meets our safety standards, we will notify you of the approval or rejection of your refund. If approved, a credit will be automatically applied to your original method of payment. Please note that banks may require 5-10 business days to reflect this transaction.
- Shipping Costs: Shipping costs for returns are non-refundable unless the return is a result of our error (e.g., you received an incorrect or damaged item).
